Court Reporter Manager (Miami, FL)
The Court Reporter Manager is responsible for managing all parts of the Court Reporter relationship with Steno, from scheduling and administration to working with our marketing team to strategize new ways to assert Steno in the marketplace as a top agency to work with.
What you’ll be doing:
Create relationships with court reporters in the Florida market; work with them as an extension of the Steno team
Use Steno’s scheduling tools to book court reporters for depositions ensuring accurate information and timely follow-up; go out of your way to assist and remove any friction
Understand deeply the nuances of the court reporter functions and be able to discern and manage conversations related to rates or invoices with fairness and professionalism
Analyze Steno’s job pipeline to recruit and vet new court reporters in order to keep pace with demand
Partner with marketing on campaigns to build the Steno court reporter pool and create programs to build awareness and trust in the community
Proactively track assignment deadlines and follow-up with reporters to ensure timely delivery to clients; use tools and reports to guide this work
Understand Steno’s processes and tools in order to train and promote best practices with court reporters
Collaborate with Steno’s operational leaders to advocate for the court reporter experience and provide feedback and ideas
Design programs that ensure a high standard on the delivery of services for Steno’s clients
What we’re looking for:
High School Diploma or equivalent, Bachelor’s Degree preferred
Minimum of 3 years court reporting agency experience required, either as reporter or manager
Demonstrated understanding of the court reporting eco-system in Florida
Proficient on Mac and PC (Google Drive experience is a plus!)
Excited to create deep and connected relationships while also comfortable managing difficult conversations when needed
Excellent written and verbal communication skills
Comfortable wearing multiple hats and working in a fast-paced environment
Analytical thinker, able to pull reports and use tools to answer business questions
Experience with CRM systems, or willingness to learn
Detail oriented, organized and dedicated professional
Customer-service oriented with bias towards hospitality and reliability
Desire to work with a tech start-up and is enthusiastic about the opportunity to personalize this role
Steno is a venture-backed finance & legal tech startup based in Los Angeles that’s modernizing a very traditional industry. Steno makes getting and paying for legal support services easy by combining litigation finance with a two-sided market that connects court reporters, videographers, and interpreters with the law firms that need their services.
Steno has been experiencing very high growth and market adoption since its release in early 2019, and we are continuously looking for amazing people who are ready to upend a traditional industry and to help us meet the demands of scaling our product and to meet our customers’ needs.
Due to COVID-19, we are currently working remotely from home and will provide any equipment needed to be productive and comfortable in a remote working environment. We will be training and continually working as a team through Zoom.
Steno is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.